Terms and Conditions for North Star Journeys

1. Introduction

Welcome to North Star Journeys. These Terms and Conditions govern your use of our online platform and the services provided by North Star Journeys, a travel agency offering custom itinerary planning, group tour bookings, destination consulting, flight and accommodation reservations, adventure travel packages, cruise bookings, corporate travel management, and visa and travel insurance assistance.

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

North Star Journeys provides a comprehensive range of travel-related services, including but not limited to:

3. User Obligations

When using our services, you agree to:

4. Booking and Payments

All bookings are subject to availability and confirmation. Payment terms and conditions vary depending on the service and will be communicated to you at the time of booking. All prices quoted are in Canadian Dollars (CAD) unless otherwise specified.

Cancellations and refunds are subject to the specific terms of the travel supplier (airlines, hotels, tour operators, etc.) and any cancellation policies of North Star Journeys. Service fees imposed by North Star Journeys may be non-refundable.

5. Travel Documents and Requirements

It is your responsibility to ensure you have all necessary travel documents, including valid passports, visas, and health certificates, for your chosen destination. North Star Journeys will provide assistance and guidance regarding these requirements but cannot be held responsible for your failure to obtain them.

6. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. North Star Journeys makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of the information provided or the availability of any services.

7. Limitation of Liability

To the fullest extent permitted by law, North Star Journeys shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or other intangible losses, arising from your use of or inability to use our services.

Our liability for any claim arising from your use of our services shall not exceed the total amount paid by you to North Star Journeys for the specific service from which the claim arose.

8. Indemnification

You agree to indemnify, defend, and hold harmless North Star Journeys, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your violation of these Terms and Conditions or your misuse of our services.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles.

10. Changes to Terms and Conditions

North Star Journeys reserves the right to modify or replace these Terms and Conditions at any time. We will provide notice of significant changes on our online platform. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

North Star Journeys

875 Grandville Street, Suite 300

Vancouver, BC, V6B 4S7

Canada