Privacy Policy for North Star Journeys
Introduction
North Star Journeys is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services, whether through our online platform, by phone, or in person. By engaging with North Star Journeys, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of personal information to provide you with our travel agency services, including Custom Itinerary Planning, Group Tour Bookings, Destination Consulting, Flight and Accommodation Reservations, Adventure Travel Packages, Cruise Bookings, Corporate Travel Management, and Visa and Travel Insurance Assistance. The information we collect may include:
- Contact Information: Such as your name, address, phone number, and email address.
- Identification Details: Including passport information, visa details, and date of birth, necessary for travel bookings.
- Payment Information: Such as credit card details or other payment method details, processed securely for bookings and services.
- Travel Preferences: Dietary restrictions, accommodation preferences, seating preferences, and special needs to tailor your travel experience.
- Travel History: Information about past bookings and inquiries to enhance future service.
- Technical Data: When you use our online platform, we may collect IP addresses, browser types, operating systems, and usage patterns through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To plan, book, and manage your travel arrangements, including flights, accommodations, tours, and other related services.
- Communication: To communicate with you about your bookings, provide updates, respond to inquiries, and send relevant travel information.
- Customization: To tailor our services and offerings to your specific preferences and needs, providing a more personalized travel experience.
- Security and Fraud Prevention: To protect against fraudulent transactions and ensure the security of our services and your data.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Internal Operations: For internal record keeping, analysis, and improvement of our services and online platform.
Disclosure of Your Information
We may share your personal information with third parties only as necessary to provide our services, and always with appropriate safeguards:
- Travel Suppliers: With airlines, hotels, tour operators, cruise lines, car rental companies, and other suppliers to fulfill your travel bookings.
- Service Providers: With third-party service providers who assist us with payment processing, data analysis, marketing, IT support, and other business operations. These providers are obligated to protect your information.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using data encryption, secure servers, and strict access controls. However, no method of transmission over the internet or electronic storage is entirely secure; therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: Request access to the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: Request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on this page with a revised effective date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
North Star Journeys
875 Grandville Street, Suite 300
Vancouver, BC, V6B 4S7
Canada
Phone: (604) 555-0188
Email: info@northstarjourneys.ca